One factor that truly sets a great East Rockaway landlord apart from the others is going the extra mile to make move-in as simple as possible for your tenant. To that end, it’s best to welcome your tenant to their new rental home and offer them the essential information to ensure a flawless transition. By sharing move-in tips for your tenants, you can start cultivating excellent relations and great communication right away, as well as showing that you think about your tenant’s comfort and well-being. When a tenant notices that their landlord cared deeply about them, they are much more likely to perform better in keeping their rental home clean and in good condition. It’s a win-win!
Send a Welcome Letter
When tenants move into a new rental home, there are several things they should know to settle in right away. But sometimes, little things get lost in the hustle and bustle of the move. As a result, it is a good idea to create a welcome letter for your tenant that includes all the information they will need.
For instance, many tenants need to set up utilities in their name when they move into a new rental home. This is the type of information that could take a long time and frustration to track down on their own. If possible, include a list of the local utility providers and their contact information in your welcome letter. You can also include which day garbage pick-up falls on and any other useful information. Providing this information to your tenant is a slight amount of effort that they will truly appreciate.
It’s also relevant to incorporate a move-in checklist where the tenant can document the property’s current condition. This is beneficial to refer to at the end of the lease when you’re preparing the home for the next tenant, and it will make your tenants feel protected that their deposit won’t be charged for damage that they don’t commit.
It’s In the Mail
Another vital detail a tenant will need to know is how to acquire a mailbox key, if one is not given to them, and where the mailbox is located. Although other properties have mailboxes installed in the yard, others may have locked mailboxes down the road or even at a distance from the rental property itself. To avoid forgetting this valuable information, proceed and write it in your welcome letter so that your tenant doesn’t need to spend many hours searching for information about the mail delivery service at their new address. Even better, consider including the link for the US Postal Service’s address change tool. While your tenant may acquire this data themselves, why not show them that you are thinking about their needs even before they ask questions?
Getting In Touch
Ultimately, if your lease documents don’t already do so, make sure to completely clarify how your tenant can communicate with you, what the expected response time is, and how they should pay rent and report maintenance issues. Even though you include these instructions in your lease, it is better to copy them into your welcome letter as well. Lease documents can be distressing for some tenants, who may not know where to look or how to read them. As a matter of fact, it is helpful to have information tenants will frequently utilize in more than one place for quick reference. Tenants are significantly more likely to follow your communication preferences and pay their rent on schedule when they know what to do and fully understand the expectations.
Since move-in day can be chaotic, it would be best to forward your welcome letter and information at least a week before that day arrives. That allows your tenant to read the information thoroughly and get equipped in their new rental home more easily.
Great tenant relations are a vital element of effective property management. However, it can also be a laborious responsibility that takes time away from other activities. Why not let the East Rockaway property management professionals do it for you? At Real Property Management Innovation, we make tenant relations a top priority. To learn more about this and the other great services we offer, contact us online today!
We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the Nation. See Equal Housing Opportunity Statement for more information.